Warby Parker pushes CX investments in-store and online [Yahoo! Finance]
Warby Parker Inc. (WRBY)
Company Research
Source: Yahoo! Finance
Warby Parker is investing in AI, services and partnerships to deliver standout customer experiences, according to executives on a Q4 2024 earnings call Thursday. The eyeglasses retailer will build on its virtual try-on tool with new AI-powered offerings in the coming months, according to Co-Founder and Co-CEO Neil Blumenthal. One of the planned tools is a recommendation engine that tailors product suggestions based on the customer's facial features and style preferences. Warby Parker saw adjusted gross margin improve in 2024 driven in part to two owned-optical labs capable of fulfilling prescription glasses orders, according to CFO Steve Miller. Greater control over the fulfillment process led to benefits including higher NPS and faster turnaround times. Dive Insight: Warby Parker is refining customer experience across multiple facets of its business as the retailer works to grow its sales momentum. Net revenue rose nearly 18% year over year to $190.6 million in the fourth
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WRBY
News
- Warby Parker (NYSE:WRBY) had its "outperform" rating reaffirmed by analysts at Telsey Advisory Group.MarketBeat
- Warby Parker (NYSE:WRBY) was given a new $35.00 price target on by analysts at Robert W. Baird.MarketBeat
- Warby Parker (NYSE:WRBY) had its "hold (c-)" rating reaffirmed by analysts at <a style="font-weight:bold" href="https://weissratings.com/">Weiss Ratings</a>.MarketBeat
- Why Category Creators Win Even In Down Markets [Forbes]Forbes
- Warby Parker (NYSE:WRBY) had its "overweight" rating reaffirmed by analysts at Piper Sandler.MarketBeat
WRBY
Earnings
- 11/6/25 - Beat
WRBY
Sec Filings
- 12/18/25 - Form 4
- 12/18/25 - Form 4
- 12/16/25 - Form 144
- WRBY's page on the SEC website