Getting CX Right: Insights From Top Leaders At Verizon, HP, And Warby Parker [Forbes]
Warby Parker Inc. (WRBY)
Company Research
Source: Forbes
It doesn't often happen that three CXOs (Chief Experience Officers) from three iconic brands get together to share what's been working, what they are most excited about, and what they predict will be the future for CX. That's exactly what happened when I recently hosted a LinkedIn Live panel discussion, CX Factor: Getting the Customer Experience Right Every Time . The CX leaders from Verizon, HP, and Warby Parker shared what's worked for them in 2024 and what we can look forward to in 2025 and beyond. Below is an abridged version of their answers to two questions, along with some of my commentary. 2024 CX Highlights: What's Working Today The Question: What was your CX highlight from the year, and what did you learn from it? ? Verizon is a huge brand, so implementing a new project or product is challenging. AI is not new at Verizon, but this year the company launched four very large AI and GenAI programs to support both customers and employees, and they are already proving succe
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WRBY
Earnings
- 11/7/24 - Miss
WRBY
Sec Filings
- 12/20/24 - Form 4
- 12/20/24 - Form 4
- 12/18/24 - Form 144
- WRBY's page on the SEC website