Wipro Launches On-Premise GenAI Solution with Hewlett Packard Enterprise
Wipro Limited (WIT)
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Source: Business Wire
This innovative platform is engineered to drive operational excellence and enhance customer engagement EAST BRUNSWICK, N.J. & BENGALURU, India--(BUSINESS WIRE)--Wipro (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading technology services and consulting company, announced a strategic collaboration with Hewlett Packard Enterprise (HPE) to launch a GenAI solution within the new Customer Experience Center (CEC) at the Wipro Cloud Studio’s Kodathi office to serve customers globally. The solution will leverage Wipro's Smart Operations platform and HPE Machine Learning Development Environment to enhance operational efficiency and customer experience.The solution will be designed to reduce Mean Time to Resolution (MTTR) duration for GenAI applications by about 50% based on field testing results, decrease the inflow of incidents by 30%, increase Overall Equipment Effectiveness (OEE), and reduce process cycle time to drive ongoing operational excellence. It will benefit industries heavily relia
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