Travel Services Company Deploys Verint AI-Powered Self-Service, Driving $10 Million Annual Savings [Yahoo! Finance]
Verint Systems Inc. (VRNT)
Last verint systems inc. earnings: 3/31 04:05 pm
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US:NASDAQ Investor Relations:
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Source: Yahoo! Finance
MELVILLE, N.Y., November 19, 2024 BUSINESS WIRE Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced that a major U.S. travel services company deployed Verint AI-powered Intelligent Voice Assistant (IVA) to replace their legacy telephony IVR (Interactive Voice Response) solution and achieved strong AI business outcomes. The company increased containment in self-service from 10% to 50% of their telephony traffic within the first month, driving $10 million in annual savings. The company was using a legacy touch-tone IVR for self-service across 4 million calls annually. Verint IVA delivered best-of-breed intent recognition as well as integrations to back-end systems, such as CRM and location services, to accurately respond to customer questions. As a result, call containment within the self-service channel significantly increased. "Verint IVA is revolutionizing the approach to telephony self-service," says Verint's Heather Richards, vice president, Go-to-Market Strat
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News
- Queue Management System Market Skyrockets to $1,331.48 Million by 2031 Dominated by Tech Giants - Q-Matic Group Ab, Qminder Ltd and Q-nomy Inc | The Insight Partners [Yahoo! Finance]Yahoo! Finance
- Verint Customers Honored for CX and EX Automation Success at the 2024 EMEA Inspire Awards [Yahoo! Finance]Yahoo! Finance
- Verint Customers Honored for CX and EX Automation Success at the 2024 EMEA Inspire AwardsBusiness Wire
- Sales Gamification Software Market to Reach USD 90.8 Billion by 2032, Owing to Growing Need for Employee Engagement and Productivity Boost | Research by SNS Insider [Yahoo! Finance]Yahoo! Finance
- Travel Services Company Deploys Verint AI-Powered Self-Service, Driving $10 Million Annual SavingsBusiness Wire
VRNT
Earnings
- 9/4/24 - Beat
VRNT
Sec Filings
- 11/12/24 - Form SC
- 11/12/24 - Form SC
- 11/12/24 - Form SC
- VRNT's page on the SEC website