Top Telecommunications Company Reports $10.5 Million Annual Savings from Verint AI-Powered Voice Self-Service
Verint Systems Inc. (VRNT)
Last verint systems inc. earnings: 3/31 04:05 pm
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US:NASDAQ Investor Relations:
verint.com/investor-relations/index.html
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Source: Business Wire
MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a top telecommunications company reported annual savings of more than $10.5 million by using the Verint Intelligent Virtual Assistant (IVA) to power their contact center telephony self-service.The company replaced their old telephony-driven IVR technology with Verint AI-powered IVA to deliver tangible business outcomes, including improving its self-service containment rate and elevating the service experience for consumers.The company responds to more than seven million calls each year on a variety of topics including billing, payments, appointment management, tech support and outages. By using the Verint AI-powered IVA, their self-service containment rates rose to more than 50 percent overall with a containment rate of 80 percent for billing-specific calls. In total, the company contains 3.5 million calls with Verint IVA – avoiding the need for transferring these calls to liv
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VRNT
Earnings
- 12/4/24 - Beat
VRNT
Sec Filings
- 12/20/24 - Form 8-K
- 12/19/24 - Form 4
- 12/19/24 - Form 144
- VRNT's page on the SEC website