Verint Quality Bots Help Fortune 500 Brand Save Approximately $2 Million Through CX Automation [Yahoo! Finance]
Verint Systems Inc. (VRNT)
Last verint systems inc. earnings: 3/31 04:05 pm
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Source: Yahoo! Finance
the Verint Quality Bots to modernize their quality program, achieving significant AI business outcomes with an estimated savings of $2 million. The brand transitioned from a manual, time-consuming quality process to a modern streamlined quality process using the AI-powered Verint Quality Bots to evaluate agents across 100 percent of their customer interactions. The Quality Bots increased the scope and accuracy of the program while decreasing the manual effort required. The brand reported that the deployment of the Verint Quality Bots saved approximately $2 million, equivalent to 20 full-time quality managers. As a result, managerial capacity was freed up to focus more on agent coaching to further elevate the customer experience (CX). The Verint Quality Bots also drove a 34 percent increase in agent evaluation accuracy, contributing to more accurate coaching, higher performance and higher employee satisfaction. "With Verint Quality Bots, brands can get up and running, realizing s
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VRNT
News
- Leading Financial Services Company to Deploy Multiple Verint AI-powered Bots [Yahoo! Finance]Yahoo! Finance
- Leading Financial Services Company to Deploy Multiple Verint AI-powered BotsBusiness Wire
- Travel Company Uses Verint Bots for 95 Percent of Their Customer Bookings [Yahoo! Finance]Yahoo! Finance
- Travel Company Uses Verint Bots for 95 Percent of Their Customer BookingsBusiness Wire
- Verint Quality Bots Help Fortune 500 Brand Save Approximately $2 Million Through CX AutomationBusiness Wire
VRNT
Earnings
- 6/4/24 - Beat
VRNT
Sec Filings
- 6/20/24 - Form 4
- 6/20/24 - Form 4
- 6/20/24 - Form 4
- VRNT's page on the SEC website