Leading Hotel Brand Increases Self-Service Containment by 60 Percent Across More Than 10 Million Customer Interactions Annually with Verint Bots [Yahoo! Finance]
Verint Systems Inc. (VRNT)
Last verint systems inc. earnings: 3/31 04:05 pm
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Source: Yahoo! Finance
brand is using the advanced conversational AI capabilities of the Verint Open Platform. The hotel is deploying Verint Intelligent Virtual Assistant (IVA) across more than 10 million digital and voice guest interactions annually. Verint IVA makes it easy for hotel guests to change their travel plans, make reservations and solve issues through personalized conversations with Verint bots. Verint IVA also seamlessly transitions guests to live agents when needed, passing along all relevant context from the bot conversation to better connect self-service and assisted-service customer experiences. "Verint IVA delivers significant AI business outcomes by increasing the number of customer interactions that can be fully contained by the Verint AI-powered bot and also delivering high customer satisfaction," says Verint's Heather Richards, vice president, go-to-market. "The hotel brand has reported that Verint IVA not only generated significant cost savings from a 60 percent increase in conta
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VRNT
News
- Leading Financial Services Company to Deploy Multiple Verint AI-powered Bots [Yahoo! Finance]Yahoo! Finance
- Leading Financial Services Company to Deploy Multiple Verint AI-powered BotsBusiness Wire
- Travel Company Uses Verint Bots for 95 Percent of Their Customer Bookings [Yahoo! Finance]Yahoo! Finance
- Travel Company Uses Verint Bots for 95 Percent of Their Customer BookingsBusiness Wire
- Verint Quality Bots Help Fortune 500 Brand Save Approximately $2 Million Through CX Automation [Yahoo! Finance]Yahoo! Finance
VRNT
Earnings
- 6/4/24 - Beat
VRNT
Sec Filings
- 6/20/24 - Form 4
- 6/20/24 - Form 4
- 6/20/24 - Form 4
- VRNT's page on the SEC website