Leading Bank Awards Verint $11 Million Contract for AI-Powered Agent Copilot Bot
Verint Systems Inc. (VRNT)
Last verint systems inc. earnings: 3/31 04:05 pm
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Source: Business Wire
MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a leading bank awarded Verint an $11 million contract for its AI-powered Agent Copilot Bot to assist 6,500 agents in their contact center.*The bank’s contact center agents speak with customers for approximately 400 million minutes each year. The Verint AI-powered bot is designed to listen to these calls in the background and provide agents with real-time assistance, including coaching and guidance.The bank conducted a pilot before awarding the contract and, based on the pilot result, the estimated annual savings from deploying the AI-powered bot is in the tens of millions of dollars.“Assisting agents in real time is one of the many ways that AI is reshaping contact center operations for the better,” says Verint’s Jaime Meritt, chief product officer. “Financial institutions are looking for ways to improve efficiency and experience for both agents as well as customers in tangibl
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VRNT
News
- Verint Customers Honored for CX and EX Automation Success at the 2024 EMEA Inspire Awards [Yahoo! Finance]Yahoo! Finance
- Verint Customers Honored for CX and EX Automation Success at the 2024 EMEA Inspire AwardsBusiness Wire
- Sales Gamification Software Market to Reach USD 90.8 Billion by 2032, Owing to Growing Need for Employee Engagement and Productivity Boost | Research by SNS Insider [Yahoo! Finance]Yahoo! Finance
- Travel Services Company Deploys Verint AI-Powered Self-Service, Driving $10 Million Annual Savings [Yahoo! Finance]Yahoo! Finance
- Travel Services Company Deploys Verint AI-Powered Self-Service, Driving $10 Million Annual SavingsBusiness Wire
VRNT
Earnings
- 9/4/24 - Beat
VRNT
Sec Filings
- 11/12/24 - Form SC
- 11/12/24 - Form SC
- 11/12/24 - Form SC
- VRNT's page on the SEC website