Global Telecommunications Company Increases NPS Score by 14 Points with Verint AI-Powered Bots
Verint Systems Inc. (VRNT)
Last verint systems inc. earnings: 3/31 04:05 pm
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Source: Business Wire
MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a global telecommunications company is elevating customer experience (CX) with the Verint Open Platform.Verint Exact Transcription Bot helped the global telecom company ensure that its customers clearly understand the telecom services that best meet their needs and enhanced the customer onboarding process. These improvements led to a 14-point increase in the transactional NPS score. The telecom company also reported a 22 percent reduction in customer complaints.“AI-powered accurate transcriptions are supercharging analytics and insights, revolutionizing the customer experience,” says Verint’s Daniel Ziv, vice president, Go-to-Market Strategy, AI and Analytics. “The higher the accuracy of these call transcriptions, the faster and more granular the insights, which helps drive tangible AI business outcomes and significantly improve CX for this global telecom.”Visit Verint Exact T
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VRNT
News
- Verint Expands Global Innovation Center in India [Yahoo! Finance]Yahoo! Finance
- Verint Expands Global Innovation Center in IndiaBusiness Wire
- Verint Systems Inc. (NASDAQ: VRNT) was downgraded by analysts at StockNews.com from a "buy" rating to a "hold" rating.MarketBeat
- VRNT vs. INTU: Which Stock Should Value Investors Buy Now? [Yahoo! Finance]Yahoo! Finance
- Verint Systems Inc. (NASDAQ: VRNT) was upgraded by analysts at StockNews.com from a "hold" rating to a "buy" rating.MarketBeat
VRNT
Earnings
- 12/4/24 - Beat
VRNT
Sec Filings
- 2/13/25 - Form SCHEDULE
- 1/27/25 - Form SCHEDULE
- 1/14/25 - Form 8-K
- VRNT's page on the SEC website