Global Insurance Brand Reports Strong AI Business Outcomes with Verint Bots [Yahoo! Finance]
Verint Systems Inc. (VRNT)
Last verint systems inc. earnings: 3/31 04:05 pm
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Source: Yahoo! Finance
MELVILLE, N.Y., June 24, 2024 BUSINESS WIRE Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced that a global insurance company has reported strong AI business outcomes using multiple bots with the Verint Open Platform. The global insurance company deployed the Verint Exact Transcription Bot, Verint Coaching Bot and Verint Quality Bot in its contact center operations and reported the following tangible AI business outcomes: Verint Exact Transcription Bot achieved 95 percent call categorization accuracy rate which drove workflow improvements, reducing repeat calls and improving customer journey. As a result, the brand reported their customer NPS (Net Promoter Score) increased by 97 percent. Verint Coaching Bot and Quality Bot reduced policy renewal call duration by over three minutes on average. Because of this, the brand increased agent capacity and saved approximately $6 million on an annual basis. The savings were achieved within the first three months of the
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VRNT
News
- Verint Awarded $6.5 Million Deal from Top 10 U.S. Public Utility Company to Deploy Multiple AI-powered Bots [Yahoo! Finance]Yahoo! Finance
- United States $5.8 Bn Speech Analytics Markets, Competition, Forecast and Opportunities, 2029F [Yahoo! Finance]Yahoo! Finance
- Verint Wins AI Breakthrough Award for "Best Virtual Agent Solution" [Yahoo! Finance]Yahoo! Finance
- Verint Wins AI Breakthrough Award for “Best Virtual Agent Solution”Business Wire
- Global Insurance Brand Reports Strong AI Business Outcomes with Verint BotsBusiness Wire
VRNT
Earnings
- 6/4/24 - Beat
VRNT
Sec Filings
- 6/24/24 - Form 4
- 6/20/24 - Form 4
- 6/20/24 - Form 4
- VRNT's page on the SEC website