Verint Awarded a $13 Million Deal from a Fortune 25 Brand to Deploy Multiple AI-Powered Bots and Drive AI Business Outcomes in the Contact Center
Verint Systems Inc. (VRNT)
Last verint systems inc. earnings: 3/31 04:05 pm
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Source: Business Wire
Verint Knowledge Bots to Deliver AI Business Outcomes Across 60,000 Contact Center Agents MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced a $13 million, multi-year contract with a Fortune 25 brand to deploy knowledge management, including two bots, across 60,000 agents.With tens of millions of customers, the brand is looking to simultaneously improve the customer and agent experiences while lowering operating costs. The company will deploy the AI-powered Verint Knowledge Creation and Knowledge Suggestion Bots embedded in the Knowledge Management application running on the Verint Open Platform.The Verint Knowledge Creation Bot orchestrates AI-powered creation of new, high-quality knowledge articles. This empowers agents to deliver more accurate and actionable responses to customers, elevating the customer experience and lowering average handling time.The Verint Knowledge Suggestion Bot delivers contextual knowledge to agents at th
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VRNT
News
- Leading Financial Services Company to Deploy Multiple Verint AI-powered Bots [Yahoo! Finance]Yahoo! Finance
- Leading Financial Services Company to Deploy Multiple Verint AI-powered BotsBusiness Wire
- Travel Company Uses Verint Bots for 95 Percent of Their Customer Bookings [Yahoo! Finance]Yahoo! Finance
- Travel Company Uses Verint Bots for 95 Percent of Their Customer BookingsBusiness Wire
- Verint Quality Bots Help Fortune 500 Brand Save Approximately $2 Million Through CX Automation [Yahoo! Finance]Yahoo! Finance
VRNT
Earnings
- 6/4/24 - Beat
VRNT
Sec Filings
- 6/20/24 - Form 4
- 6/20/24 - Form 4
- 6/20/24 - Form 4
- VRNT's page on the SEC website