Verint Announces New and Unique CX/EX Scoring Bot [Yahoo! Finance]
Verint Systems Inc. (VRNT)
Last verint systems inc. earnings: 3/31 04:05 pm
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Source: Yahoo! Finance
MELVILLE, N.Y., December 04, 2024 BUSINESS WIRE Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced the addition of a new CX/EX Scoring Bot running in the Verint Open Platform. This unique bot provides critical real-time insights instead of lagging indicators provided by customer and employee surveys. A new addition to Verint Agent Copilot Bots, Verint CX/EX Scoring Bot goes beyond GenAI and uses unique, proprietary AI models to provide unparalleled insight into customer experience, agent satisfaction and the emotional connection between customers and agents. With a real-time score for both customer experience (CX) and employee experience (EX) for every call, contact center teams can now enhance agent interactions and customer satisfaction. "You can't improve what you don't measure. The Verint CX/EX Scoring Bot delivers a unique approach to measuring the human experience," says Josh Feast, Verint's general manager, AI-powered Real-time Coaching. "These richer CX
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VRNT
News
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VRNT
Earnings
- 12/4/24 - Beat
VRNT
Sec Filings
- 12/20/24 - Form 8-K
- 12/19/24 - Form 4
- 12/19/24 - Form 144
- VRNT's page on the SEC website