Linda Jojo Reflects On 10 Years Of Tech Leadership At United Airlines [Forbes]
United Airlines Holdings, Inc. (UAL)
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Source: Forbes
After more than a decade at United Airlines, Chief Customer Officer Linda Jojo made her retirement official this month. During her tenure, she played a key role in strengthening the company's tech foundation, delivering solutions that connected customers and employees, and positioning technology as a key driver of growth. In a recent interview, Jojo recalled three distinct phases of her career at United: before, during and after the COVID-19 pandemic. Each phase not only shaped the company's strategy but also highlighted technology's evolution from a largely back-office function to a central part of the company's present and future. Laying the foundation for change When Jojo got the call about the United CIO job in 2014, she had no plans to work at an airline. News headlines often highlighted massive tech failures, and the always-on complexities of commercial air travel made large-scale tech overhauls particularly challenging. At the time she was CIO for Canadian telecom comp
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- 10/15/24 - Beat
UAL
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