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Stock impact report

How CX Demands Are Reshaping CIO Priorities For 2024 And Beyond [Forbes]

TDCX Inc. (TDCX) 
Company Research Source: Forbes
delivery of exceptional customer experiences (CX) as customers seek better experiences . Some areas include communication, digital experience and greater personalization options. Adding to the challenge is the need to do so with fewer resources, requiring CIOs to manage tighter budgets while prioritizing efficiency to deliver on business requirements. With CX taking center stage in sharpening competitive advantage and technology evolving at lightning speed, the role of the CIO in reimagining business operations to benefit customers has never been more critical. Data Security For Superior CX The CX journey is an ongoing one, with the pursuit of customer loyalty and trust among brands remaining constant. How can one start to build on that? One way is through strong data security. Many leading firms have recognized the promise of data and analytics, yet " only 39% of executives believe their organizations manage data as an asset ." This makes a compelling case for CIOs to lead the char Show less Read more
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