Balancing AI with a Human Touch: New Research Reveals Gen AI Adoption Creates New Opportunities in Customer Experience Landscape
TaskUs, Inc. - Class A (TASK)
Company Research
Source: Business Wire
NEW BRAUNFELS, Texas--(BUSINESS WIRE)--TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies today presents an Everest Group report revealing businesses are making significant investments in technology to streamline the customer experience (CX).AI Integration on Rapid RiseAccording to report data, more than 75% of enterprises are deploying or planning to deploy generative artificial intelligence (Gen AI) in various functions, including operations and customer services. These investments often take the form of Gen AI pilot programs to enhance agent-assist capabilities, improve content creation, enrich knowledge bases, analyze customer feedback, and manage the agent lifecycle.The push for these pilots stems from shifting customer expectations. Customers now demand faster response times, more personalized interactions, and seamless service across multiple touchpoints. Gen AI's ab
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News
- Reality Defender Partners with TaskUs to Expand Deepfake Detection to Content Moderation Teams and Call Centers [Yahoo! Finance]Yahoo! Finance
- TaskUs Third Quarter 2024 Earnings: Beats Expectations [Yahoo! Finance]Yahoo! Finance
- TaskUs Inc (TASK) Q3 2024 Earnings Call Highlights: Record Revenue and Strategic Growth Amidst ... [Yahoo! Finance]Yahoo! Finance
- TaskUs (TASK) Q3 2024 Earnings Call Transcript [Yahoo! Finance]Yahoo! Finance
- TaskUs Announces Fiscal Third Quarter 2024 ResultsBusiness Wire
TASK
Earnings
- 11/7/24 - Beat
TASK
Sec Filings
- 11/13/24 - Form 4
- 11/12/24 - Form 144
- 11/7/24 - Form IRANNOTICE
- TASK's page on the SEC website