Cloudvirga Survey Reveals Homebuyers' Growing Satisfaction and Expectations for Technology in the Mortgage Process, as well as Concerns over AI Use
Stewart Information Services Corporation (STC)
Last stewart information services corporation earnings: 11/6 06:15 am
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Source: PR Newswire
IRVINE, Calif., Oct. 23, 2024 /PRNewswire/ -- Cloudvirga, a leading provider of digital mortgage point-of-sale platforms, today announced the findings of a consumer survey that highlighted the increasing digitalization of the front-end of the mortgage origination process and growing homebuyer expectations for an even more automated, digital experience.The survey asked recent homeowners, the majority of whom were first-time buyers, a series of questions about their experience during the mortgage application and closing process, including their perceptions on the use of technology, artificial intelligence (AI) and automated communications. The survey found that the majority of participants expressed overall satisfaction with the digital experience provided by lenders and would expect even more automation with their next mortgage transaction.While comfortable with the online and self-serve aspects of the current origination process, respondents raised serious concerns over the use of AI
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