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Stock impact report

From Good To Great: Your Roadmap To 5-Star Customer Service [Forbes]

Stericycle, Inc. (SRCL) 
Last stericycle, inc. earnings: 2/27 07:05 am Check Earnings Report
US:NASDAQ Investor Relations: investors.stericycle.com
Company Research Source: Forbes
The current business landscape is competitive and fast-paced. To stand out among the competition, companies must be customer-centric. The customer experience must be at the center of every business decision, action and strategy to help ensure client satisfaction, growth and retention. According to a Forbes Advisor report , customer service is the top (74%) factor affecting brand loyalty, and a majority (58%) of customers have switched brands for a better customer service experience. A negative encounter with your business has the potential to drive customers away from interacting with your product or service again. On the other hand, good customer service can foster loyalty and make individuals more likely to recommend the business to others. Outstanding customer service requires coordinated teamwork, so how do you set up your team for success? I believe you must create a customer-centric team. In other words, focusing on creating the best experience for the customer. To do this, Show less Read more
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