How Contact Centers Can Keep Up With Customer Expectations [Forbes]
Sprout Social, Inc - Class A (SPT)
Last sprout social, inc - class a earnings: 2/26 04:10 pm
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Source: Forbes
According to a report by Forrester , firms that have been working on optimizing customer experience are more likely to generate higher revenue than those who put customer experience (CX) secondary. While high-quality, low-cost products bring customers, great CX keeps them coming back. On the flip side, if a company can't provide good customer service, they will be losing their hard-earned customers to their competitors. In fact, 8 out of 10 customers are willing to pay for a better customer experience. So, how does a brand go about improving its customer service? By setting up a dedicated customer service portal, a.k.a contact center. A contact center serves as the backbone of customer service for any firm. In this blog, I will dive into their role in building a brand. But first, let's clear up some fundamental concepts, namely customer experience and customer expectations from brands, especially in today's ever-evolving technological age. The State Of Customer Experience In 20
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News
- Here's Why TimesSquare Capital U.S. Small Cap Growth Strategy Liquidated Sprout Social (SPT) [Yahoo! Finance]Yahoo! Finance
- Sprout Social Launches New Salesforce Integration using Agentforce to Assist Service RepsGlobeNewswire
- Should You Believe in the Long-Term Potential of Sprout Social (SPT)? [Yahoo! Finance]Yahoo! Finance
- Lowered Guidance and Disappointing Results Dragged Sprout Social (SPT) in Q2 [Yahoo! Finance]Yahoo! Finance
- Sprout Social Unveils Latest Product Innovations to Streamline Marketers’ Work, Accelerate Business Insights with AI, and Simplify Social Customer ServiceGlobeNewswire
SPT
Earnings
- 8/1/24 - Beat
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Sec Filings
- 9/18/24 - Form SC
- 9/9/24 - Form 4
- 9/5/24 - Form 4
- SPT's page on the SEC website