SoundHound's Conversational AI Agents Drive Nearly 20% Productivity Increase at Apivia Courtage Contact Centers [Yahoo! Finance]
SoundHound AI, Inc. (SOUN)
Company Research
Source: Yahoo! Finance
SANTA CLARA, Calif., November 21, 2024 BUSINESS WIRE )--SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world's largest mutual and cooperative insurers, today announced that their partnership to deploy conversational AI agents has reached a milestone. In just under a year, SoundHound's Amelia AI Agents have supported Apivia Courtage in handling over 100,000 customer calls and reducing the number of inbound queries handled directly by the French wholesale broker's customer relations team by nearly 20%. First launched in January 2023, the aim of the partnership was to introduce advanced AI agents to improve customer service while bringing innovation and critical support to Apivia Courtage's existing customer service employees. The insurance group chose the Amelia AI platform ( since acquired by SoundHound AI ) due to its maturity in the enterprise space and the company's demonstrated ability to
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SOUN
News
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- Is This a Sign That SoundHound AI Is Becoming a Safer Stock to Buy? [Yahoo! Finance]Yahoo! Finance
SOUN
Earnings
- 11/12/24 - Beat
SOUN
Sec Filings
- 11/22/24 - Form 144
- 11/22/24 - Form 144
- 11/12/24 - Form 10-Q
- SOUN's page on the SEC website