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Stock impact report

Why Shake Shack's parent company ties employee experience to CX [Yahoo! Finance]

Shake Shack, Inc. Class A (SHAK) 
Last shake shack, inc. class a earnings: 2/24 04:05 pm Check Earnings Report
Company Research Source: Yahoo! Finance
SALT LAKE CITY — Customer experience doesn't happen in a vacuum. Customers are just one stakeholder among many, and offering them the best experience possible often means looking at the people whose job it is to meet their needs. Danny Meyer, founder of Shake Shack and Union Square Hospitality Group, puts employees first in his “virtuous cycle of enlightened hospitality” — his philosophy of the most important stakeholders in restaurant operations. Customer experience is directly related to the employee experience, Meyer said during a keynote at the Qualtrics X4 conference in Salt Lake City last Wednesday. If the employees aren't happy, their experience will trickle down to the people they are serving. “The employee is our first customer,” Meyer said. Customers won't have a good time in the aggregate if employees don't enjoy their jobs, according to Meyer. Restaurant workers may be able to fake it well enough to offer a customer one or two good experiences even if they're un Show less Read more
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