India to probe e-scooter maker Ola Electric over service, product standards [Yahoo! Finance]
SOFTBANK GRP UNSP/ADR (SFTBY)
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Source: Yahoo! Finance
standards and product issues, India's consumer affairs secretary told Reuters on Thursday. Last month, the Central Consumer Protection Authority (CCPA) sent Ola Electric a notice seeking an explanation from the SoftBank-backed company after the consumer rights agency received an unusually high 10,000 complaints. Ola, India's top e-scooter maker, responded that it had resolved 99.1% of the complaints. After reviewing that response, the CCPA has now asked the Bureau of Indian Standards to conduct a detailed investigation into the matter, consumer affairs secretary Nidhi Khare said on Thursday. Ola Electric did not immediately respond to a Reuters email seeking comment. The complaints were mostly for "minor" issues, Ola's founder Bhavish Aggarwal said on an earnings call last week. "Two-thirds of it actually are just minor issues like loose parts or customers unfamiliar with the software used," Aggarwal said. The rising complaints and ensuing regulatory scrutiny have cast a
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