How One Entrepreneur Used Customer Service To Disrupt A Traditional Industry [Forbes]
Starbucks Corporation (SBUX)
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Source: Forbes
Before establishing Piece of Cake seven years ago, Popovic spent three years working for another moving firm in New York, first as a mover and then later in sales. Through his experience across the business and inspired by the examples of what companies like Starbucks, Google and Amazon were doing regarding customer experience, he saw lots of opportunities for how he could create a different type of moving company. Starting with one truck, the business now employs 800 movers and drivers in five city hubs, including New York. Last year, it completed 100,000 moves. Popovic's story and approach are really interesting and offer some valuable lessons for other entrepreneurs looking to disrupt crowded, competitive and/or traditional sectors through the service and experience that they deliver to their customers. Moving boxes getty Here are a few things that stood out for me from our conversation: 1. Guerilla and offline marketing still work. When starting out and trying to dr
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- Glass Tableware Market to Grow by USD 2.68 Billion (2024-2028), Driven by Advancements in Production Techniques, AI Redefining the Market Landscape - Technavio [Yahoo! Finance]Yahoo! Finance
- Starbucks considers next moves in China — Cramer says new CEO 'is not fooling around' [MSNBC.com]MSNBC.com
- Starbucks considers next moves in China — Cramer says new CEO ‘is not fooling around' [CNBC]CNBC
- Are Return-To-Office Mandates About Efficiency Or Cutting Costs? [Forbes]Forbes
- Adani Group, Starbucks, Volkswagen: 3 stories in focus [Yahoo! Finance Canada]Yahoo! Finance Canada
SBUX
Earnings
- 10/30/24 - In-Line
SBUX
Sec Filings
- 11/21/24 - Form 8-K
- 11/21/24 - Form 144
- 11/20/24 - Form 4
- SBUX's page on the SEC website