Qualtrics Named a Leader in Customer Feedback Management Platforms [Yahoo! Finance]
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Source: Yahoo! Finance
it has been named a Leader in The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024. This report evaluated nine service providers across a range of criteria covering Current Offering and Strategy. Alongside receiving the top score in the Innovation and Alerts, workflows, and case management criteria, Qualtrics achieved the highest score possible across 12 criteria: Innovation Analytics and CX Measurement Soliciting feedback (excluding via owned digital) Alerts, workflows, and case management Usability Security and Privacy Adoption Integrations Governance Accessibility Partner Ecosystem Community In the report, Forrester states: "Qualtrics continues to enjoy broad, global market penetration at and below the enterprise level," offering "strong integration capabilities with productized connectors to over 100 platforms … Reference customers appreciate the flexibility and self-service features and are excited for genAI features for CX to become av
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