Coveo expands partnership with SAP to deliver AI capabilities across CX channels from Commerce to Customer Service [Yahoo! Finance]
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Source: Yahoo! Finance
MONTREAL and LONDON and SAN FRANCISCO Nov. 20, 2024 /CNW/ - Coveo (TSX: CVO), the leading enterprise AI platform that brings AI search and GenAI to every point-of-experience, announced today that it is expanding its partnership with SAP to deliver a new SAP endorsed app that integrates with SAP Service Cloud – Coveo AI Search and Recommendation for SAP Customer Experience. Now available on SAP Store , this offering marks the second SAP endorsed app for Coveo, building on its first solution that launched in March 2023 for SAP Commerce Cloud. SAP Endorsed Apps are premium certified by SAP with added security, in-depth testing and measurements against benchmarks results. "Our expanded partnership with SAP helps businesses better serve both their employees and customers," said Seamus O'Riordan , VP of Alliances at Coveo. "With Coveo now endorsed for both SAP Commerce Cloud and SAP Service Cloud, enterprises can expect a high level of quality based on SAP's premium certification. By l
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