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0 -0.00167677221348904 0.00411707463133468 0.00420690171420008 0.0069466277415974 0.000703645482446332 0.00741073433640232 0.00181151283778731
Stock impact report

Saia localizes its customer service operations [Yahoo! Finance]

Saia, Inc. (SAIA) 
Last saia, inc. earnings: 4/29 07:30 am Check Earnings Report
US:NASDAQ Investor Relations: saiacorp.com/investors0.aspx
Company Research Source: Yahoo! Finance
Saia is transitioning its customer service functions to local terminals in order to speed response time, the company told Trucking Dive in an email. The restructuring resulted in "workforce impacts" at its general offices in Johns Creek, Georgia, and Boise, Idaho, the company said. “We have invested in bringing customer service closer to the client by leveraging technology and allowing customers to call their local terminal directly for faster response times that will deliver an improved customer experience,” Saia said. Saia said the changes were made to "better align with the evolving needs of the business and customer expectations." Satish Jindel, president of SJ Consulting Group, explained that rationale in an interview, noting having shippers call a central office for status updates, only for the central office to call the local terminal, just adds an "extra cog in the wheel." “Now the reason why some companies have it centralized is their customer service people, if th Show less Read more
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