The Sound Of Silence: How Companies Lose Trust By Ignoring Customer Feedback [Forbes]
RingCentral, Inc. Class A (RNG)
Last ringcentral, inc. class a earnings: 2/10 04:05 pm
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ir.ringcentral.com
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Source: Forbes
There's a business that considers me a good customer. I enjoy doing business with this company, and usually, 90% of the time or more, the experience is excellent. However, every once in a while, they trip, and the experience isn't up to their usual standards. The company sends a satisfaction survey about three times a year asking about my most recent experience. As I said, they are great about 90% of the time. I always joke with my friends and family that they never send me a survey after a bad experience. But the last time they did. By the way, I like their surveys. They are short. Typically, there is one numerical question and one open-ended question. They are collecting quantitative and qualitative data. The first question was: On a scale of 1-10 (with one being not likely and 10 being very likely), how likely would you be to do business with us again based on your most recent experience ? I gave them a four. The next question was simple: Why? And this was my response: I
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RNG
News
- RingCentral, Inc. (NYSE: RNG) had its price target raised by analysts at Morgan Stanley from $38.00 to $40.00. They now have an "equal weight" rating on the stock.MarketBeat
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RNG
Earnings
- 11/7/24 - Beat
RNG
Sec Filings
- 12/17/24 - Form 4
- 12/13/24 - Form 144
- 12/13/24 - Form 144
- RNG's page on the SEC website