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Stock impact report

Shep Hyken's 2025 CX Trends And Predictions (Part One) [Forbes]

RingCentral, Inc. Class A (RNG) 
Last ringcentral, inc. class a earnings: 2/10 04:05 pm Check Earnings Report
US:NYSE Investor Relations: ir.ringcentral.com
Company Research Source: Forbes
It's time for my annual predictions related to customer service and customer experience (CX). It would be impossible not to mention AI in my predictions. That's the topic du jour —actually, the topic of the year. AI technology is improving at such a rapid pace that anything happening today will become a history lesson a year from now, if not sooner. Not surprisingly, some of the trends and predictions will cover topics related to technology, but not all of them. So, here is Part One of my take on the trends and predictions we'll experience in 2025 and beyond. The customer continues to get smarter. I've opened with this one for several years. Customers know what great service looks like, and as companies and brands deliver and exceed their expectations, they are hoping—and even expecting—that the other companies they do business with will create similar experiences. Think about your favorite companies to do business with. Don't you wish other companies were just as good? Well, that' Show less Read more
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