60% stop onboarding process when they become frustrated [Yahoo! Finance]
RAIFFEISEN BK IN UNSP/ADR (RAIFY)
NASDAQ:AMEX Investor Relations:
rbinternational.com/ir
Company Research
Source: Yahoo! Finance
This can be particularly true when people use their mobile device, knowing that if that something else can immediately gain our attention if we become bored or frustrated. But how does this effect things such as onboarding for banking? Nikhil Kamdar, Vice President, Global Solutions Consultancy, iProov, presented at the recent Customer Experience in Financial Services Conference 2024. In his presentation, Securing the Customer Lifestyle with Effortless Face Authentication, Kamdar explored how cloud-based biometric face authentication can enable financial institutions to balance security and low-friction access in the era of generative-AI-enabled fraud. Once onboarded, customers can use the same credential, their face, across every digital touchpoint, including account recovery. This service can be used to maximise accessibility, enabling financial institutions to extend service to the underbanked, widening the total addressable market. This has been adopted by leading financia
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