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Stock impact report

Dave & Buster's rethinks its remodel strategy as sales continue to fall [Yahoo! Finance]

Dave & Buster's Entertainment, Inc. (PLAY) 
Last dave & buster's entertainment, inc. earnings: 4/2 04:33 pm Check Earnings Report
US:NASDAQ Investor Relations: dave.com
Company Research Source: Yahoo! Finance
Dave & Buster's is scaling back its broad efforts to remodel restaurants and adjust service following a disappointing quarter, according to Interim CEO Kevin Sheehan on a Q4 2024 earnings call Monday. Sheehan, who took over in December, is pursuing a back-to-basics strategy for the restaurant chain. His goal is to dial back an approach that made “too many” changes to the brand's menu, service style, labor configuration, remodel activities and other aspects of the business. In an attempt to improve the business, “prior leadership made very dramatic and chaotic changes that among other things, distracted, confused and overwhelmed our customers and our operators,” Sheehan said during the call. Former CEO Chris Morris left in December after several quarters of falling same-store sales. Dave & Buster's may be paring down some of the plans he had championed, but some CX improvements are still on the table. While the company's CX efforts paid off with rising guest satisfaction score Show less Read more
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