PHH Mortgage Moves its Contact Center to the Cloud with Serenova
PHH (PHH)
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Source: PR Web
AUSTIN, Texas (PRWEB) October 02, 2018 Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, today announced that PHH Mortgage, one of the largest subservicers of residential mortgages in the United States, has selected its CCaaS platform, CxEngage. PHH was introduced to Serenova via D&M Enterprise Group, a Holmdel, N.J.-based Platinum Plus partner of telecom master agent Intelisys, to evaluate the best course of action for its customer experience moving forward. PHH selected Serenova over other providers due to the rich functionality and reliability of Serenova's cloud solution. Moving to the cloud will enable PHH to streamline operations while enabling call center agents to continue to deliver exceptional customer experiences.PHH Mortgage has long been dedicated to supporting its diverse list of professional clients. PHH's clients represent large financial institutions and investors of mortgage servicing rights (MSRs), as well as regiona
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