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Stock impact report

Unpacking The Voice Assumptions That Are Holding Back Many CX Efforts [Forbes]

Pegasystems Inc. (PEGA) 
Last pegasystems inc. earnings: 4/29 04:05 pm Check Earnings Report
US:NASDAQ Investor Relations: pega.com/about/investors
Company Research Source: Forbes
Now, while there may be supporting that claim, it's not always true, particularly when we consider how customers choose to engage with brands. Moreover, to apply it as a blanket assumption can cause us to design systems and experiences that just don't work as well as they might. This is something that I to , a leading expert on generations and the graduate labour market, about almost 10 years ago. I talked to him after he was asked to analyze some research conducted by Capgemini and Pegasystems that looked into how Millennials thought about and engaged with insurance. In particular, the research investigated whether it was true that millennials only wanted to engage with insurance brands online and via social media. However, to their surprise, they found that Millennials actually wanted to talk to people face to face or over the phone about their insurance needs, and social media was only fifth in their choice of preferred channels. PROMOTED Moreover, they also found that w Show less Read more
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