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0 0.000589761736258518 0.00235904694503424 0.00259495163953761 0.0129157820240623 0.0155991979240387 0.0135645199339468 0.0128568058504365
Stock impact report

Consumers Demand Enterprises Modernize to Improve Ailing Customer Experience, Says Research [Yahoo! Finance]

Pegasystems Inc. (PEGA) 
Last pegasystems inc. earnings: 4/29 04:05 pm Check Earnings Report
US:NASDAQ Investor Relations: pega.com/about/investors
Company Research Source: Yahoo! Finance
4 min read In This Article PEGA Legacy technical debt a leading contributor to decline in quality of customer interactions over the last 10 years WALTHAM, Mass., February 18, 2025 BUSINESS WIRE )--Frustrated consumers are demanding businesses invest in new, innovative ways to improve deteriorating customer experiences caused by slow, siloed, and outdated technology, according to research conducted by Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, and YouGov The study polled 4,000 consumers from North America and the United Kingdom on their views around how businesses prioritize their technological investments in customer experience. An overwhelming 77% felt organizations should invest in improvements in how they interact with consumers. More than two thirds (69%) felt companies are currently more interested in tech investments to increase profits than IT modernizations that would help improve customer experience. Other findings from the research Show less Read more
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