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Stock impact report

Taking Automation To The Edge: Tackling The Store Operations Challenge [Forbes]

PagerDuty, Inc. (PD) 
Last pagerduty, inc. earnings: 3/18 04:05 pm Check Earnings Report
Company Research Source: Forbes
Organizations in the digital age can no longer afford downtime or problems. Whether it's retailers' loyalty programs not collecting points or shipping companies suffering from logistics software outages, downtime is money. For many organizations, their shops or locations may not have dedicated IT teams on site to help troubleshoot and fix problems. This means on-site employees are forced to submit tickets to central IT, who then try to fix problems with the help of the individual shop manager or barista. This is a hugely disruptive and costly process that angers customers and bogs down non-experts in IT remediation. Many retailers and organizations face the prospect of relying on central IT, but there is another way. Automation solutions that support workflow, runbook and infrastructure can play a huge role in resolving store issues in machine time, freeing on-site staff from the burden of remediation and allowing them to focus on creating the perfect in-store experience for cust Show less Read more
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