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PagerDuty Survey Reveals Customer-Facing Incidents Increased by 43% During the Past Year, Each Incident Costs Nearly $800,000 [Yahoo! Finance]

PagerDuty, Inc. (PD) 
Last pagerduty, inc. earnings: 3/18 04:05 pm Check Earnings Report
Company Research Source: Yahoo! Finance
90% of IT leaders reported that outages or disruptions have reduced customer trust in their organization LONDON, June 27, 2024 BUSINESS WIRE PagerDuty On Tour - PagerDuty, Inc. (NYSE:PD) , a global leader in digital operations management, today released a study of 500 IT leaders and decision-makers of companies with more than 1,000 employees responsible for IT operations from the United States, the United Kingdom and Australia, that highlights the growing impacts of customer-facing incidents and the ways automation can help mitigate. The findings illustrate the significant length and cost of incidents: the average incident takes nearly three hours to resolve (175 minutes) while the estimated cost of downtime is $4,537 per minute, meaning each incident can cost nearly $794,000. As respondents' organizations saw an average of 25 high-priority/priority incidents in the last 12 months, the cumulative costs add up to just under $20 million per year, per organization. "PagerDuty's glob Show less Read more
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