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Stock impact report

From Talk To Triumph: It’s Time To Reimagine Customer Conversations [Forbes]

Open Text Corporation - Common Shares (OTEX) 
Last open text corporation - common shares earnings: 4/30 04:01 pm Check Earnings Report
US:NASDAQ Investor Relations: investors.opentext.com/investor-relations
Company Research Source: Forbes
In today's fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a complex challenge: How do we shape experiences that connect across five different generations, each with its own expectation and communication styles? Our recent OpenText MarketPulse Survey for Digital Experience paints an interesting picture. Nearly half (48%) of respondents hold the CMO accountable for driving customer success initiatives, yet only 41% have a well-integrated customer success function as part of their strategy. While 62% of decision-makers acknowledge it's a critical priority, and 67% recognize it as a critical driver of revenue and growth. So, why the disconnect? Budget limitations (41%), skill gaps (36%) and poor internal communication (34%) remain the major obstacles. PROMOTED Every conversation—whether through a chatbot, a customer support line or an app notif Show less Read more
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