NatWest seals milestone UK banking collaboration with OpenAI [Yahoo! Finance]
NatWest Group plc American Depositary Shares (NWG)
Company Research
Source: Yahoo! Finance
processes using artificial intelligence, in the first collaboration of its kind with a UK-headquartered bank. The lender has put AI at the heart of key strategies to improve customer experience, cut costs and play its part to reduce the sums lost to financial fraud across the industry. Under terms of the agreement, NatWest will have access to all OpenAI products and secure early visibility and access to the AI group's product pipeline, as well as bespoke consultancy and executive input. In one of more than 275 AI projects the bank is exploring, NatWest wants to harness Open AI's technology to ramp up the capabilities of its customer-facing chatbot Cora and its virtual assistant for staff, AskArchie. At present, the majority of customers prefer to report suspected fraud by phone, a preference NatWest is hoping to reverse using generative AI. In the first half of 2024, just over 570 million pounds ($740 million) was stolen in payment fraud in Britain, with scammers deploying i
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NWG
Sec Filings
- 12/22/25 - Form 6-K
- 12/19/25 - Form 6-K
- 12/18/25 - Form 6-K
- NWG's page on the SEC website