SupportLogic Launches Account Health Insights to Power B2B Expansion Strategies [Yahoo! Finance]
Nutanix, Inc. - Class A (NTNX)
Last nutanix, inc. - class a earnings: 2/26 04:02 pm
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Source: Yahoo! Finance
CX observability, today announced the launch of Expand , a new module offering actionable Account Health Insights designed to enable B2B teams to retain customers and identify growth opportunities through real-time, data-rich insights – advancing go-to-market (GTM) strategies focused on both retention and expansion. Customer success outcomes in B2B often depend on delivering a good support experience, according to . In particular, lower resolution times and high assisted support satisfaction correlate to higher renewal rates. In addition, knowing when and how to expand an account is critical to growth. SupportLogic's Expand module brings real-time account health visibility to account management teams, helping them identify upsell and cross-sell opportunities, monitor customer satisfaction, and act on early warning signs that may signal potential issues or churn risks. The new features of Expand provide a comprehensive view of account health, combining insights from multiple data s
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