ServiceNow Unveils New Research on Government Organizations Setting the Pace for AI-Driven Transformation
ServiceNow, Inc. (NOW)
Last servicenow, inc. earnings: 4/29 04:10 pm
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Company Research
Source: Business Wire
Most Pacesetters (61%) achieve 1.5X faster returns on digital investments and report better outcomes than their peers.Pacesetters are seeing tangible CX benefits from their digital solutions investments, reporting higher increases in self-service success (47%) and higher citizen satisfaction (45%).Key insights illuminate the unique ways Pacesetters use AI to improve citizen and employee experiences, strengthen compliance, and scale business processes. SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, has released The State of AI-Powered Transformation in Government, a global research study on the pace of AI transformation in the public sector. Top findings include a group of AI Pacesetters—government organizations relatively more advanced in using AI and other emerging technologies—that are driving efficiency and achieving better outcomes than organizations that have been slower to adopt AI-powered workflows and automation. K
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