ICS.cx Becomes Only NICE Partner to Host WFM in the Cloud [Yahoo! Finance]
ServiceNow, Inc. (NOW)
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Source: Yahoo! Finance
MEDFORD, NJ / ACCESSWIRE / June 26, 2024 / ICS.cx , a customer experience technology integrator, is the only NICE Partner to host the NICE Workforce Management (WFM) platform in the cloud. NICE WFM uses AI and machine learning to help businesses manage their workforce and call center operations. NICE WFM in the ICS Cloud reduces customer experience costs by automating time-consuming processes and minimizing administration. The ICS Cloud eliminates costs for OS, database, servers, upgrades, and the internal resources required to support on-premise solutions. The ICS Cloud can save companies 25% of the cost of on-premise installations over three years. The ICS Cloud is faster to implement than on-premise WFM solutions because it requires no additional hardware and installation. NICE WFM in the ICS Cloud improves forecasting, scheduling and employee engagement. The new Version 8.0 introduces integration into Human Resources Systems including UKG (United Kronos Group), Workday and
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