How ServiceNow is infusing AI everywhere and got 84% of the workforce to use it daily [Yahoo! Finance]
ServiceNow, Inc. (NOW)
Last servicenow, inc. earnings: 4/29 04:10 pm
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Source: Yahoo! Finance
“We're infusing AI all over the place internally,” says Chief Customer Officer Chris Bedi, who says the company has put more than 25 generative AI use cases into production. “We have to transform our company just like every company on the planet.” To get the business up to speed, ServiceNow mandated that every department needed to develop an AI roadmap. Pilots were conducted last year and generative AI has since been infused into every workplace function ranging from software engineering, HR, customer service, marketing, sales, and financing. Bedi says everyone at ServiceNow is using generative AI today and 84% of the company's workforce is using the technology daily. When asked to quantify the scale of impact for each of these use cases, Bedi says, “if they were unimportant, we'd kill them.” But he shares some ballpark numbers: Around eight to ten are considered high impact, five are medium, and the rest are lower impact. ServiceNow, which sells cloud-based software that helps
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NOW
Earnings
- 4/24/24 - Beat
NOW
Sec Filings
- 6/7/24 - Form 4
- 6/5/24 - Form 144/A
- 6/5/24 - Form 144
- NOW's page on the SEC website