NICE's Inaugural International Happiness Index Finds 78% of People Think Leveraging AI In Customer Service Can Make Them Happier Consumers [Yahoo! Finance]
NICE Ltd - American Depositary Shares each representing one Ordinary Share (NICE)
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Source: Yahoo! Finance
HOBOKEN, N.J., June 20, 2024 BUSINESS WIRE NICE (Nasdaq: NICE) today announced the release of the 2024 International Happiness Index, its groundbreaking, inaugural research which highlights the opportunity gap between consumer demands and what businesses are delivering when it comes to CX. The index found most consumers believe if organizations leverage digital and AI solutions in customer service, it can close the gap and make them happier and more loyal consumers. For a complimentary copy of the report, please click here Consumers understand the benefits that AI can bring to their lives. 41% of consumers identified resolving issues faster as the primary benefit of AI, with an additional 36% of consumers citing not having to repeat themselves as another significant advantage. Additionally, these benefits can reveal untapped revenue as those who see AI as improving customer service are also more likely to reward good customer experiences. In the US, 30% of respondents who acknowled
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News
- Are Concerns Relating to NICE Ltd. (NICE) Overblown? [Yahoo! Finance]Yahoo! Finance
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NICE
Earnings
- 8/15/24 - Beat
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Sec Filings
- 9/5/24 - Form 6-K
- 8/15/24 - Form 6-K
- 8/15/24 - Form 6-K
- NICE's page on the SEC website