NICE’s Inaugural International Happiness Index Finds 78% of People Think Leveraging AI In Customer Service Can Make Them Happier Consumers
NICE Ltd - American Depositary Shares each representing one Ordinary Share (NICE)
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Source: Business Wire
While 66% of Americans are fundamentally happy only 36% are happy with the state of customer service, signaling major opportunity for businesses to use CX AI to fill the gap HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the release of the 2024 International Happiness Index, its groundbreaking, inaugural research which highlights the opportunity gap between consumer demands and what businesses are delivering when it comes to CX. The index found most consumers believe if organizations leverage digital and AI solutions in customer service, it can close the gap and make them happier and more loyal consumers. For a complimentary copy of the report, please click here.Consumers understand the benefits that AI can bring to their lives. 41% of consumers identified resolving issues faster as the primary benefit of AI, with an additional 36% of consumers citing not having to repeat themselves as another significant advantage. Additionally, these benefits can reveal untap
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News
- NICE Ltd. (NICE) Surged on Business Growth and Booming AI Adoption by Customers [Yahoo! Finance]Yahoo! Finance
- NICE Named a Leader In 2024 IDC MarketScape for Contact Center as a Service Report [Yahoo! Finance]Yahoo! Finance
- NICE Named a Leader In 2024 IDC MarketScape for Contact Center as a Service ReportBusiness Wire
- NICE's Inaugural International Happiness Index Finds 78% of People Think Leveraging AI In Customer Service Can Make Them Happier Consumers [Yahoo! Finance]Yahoo! Finance
- NICE Ltd. (NASDAQ: NICE) had its price target lowered by analysts at Morgan Stanley from $290.00 to $240.00. They now have an "overweight" rating on the stock.MarketBeat
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Earnings
- 5/16/24 - Beat
NICE
Sec Filings
- 6/10/24 - Form 6-K
- 6/6/24 - Form 6-K
- 5/29/24 - Form SD
- NICE's page on the SEC website