NICE Named Undisputed Leader for Second Consecutive Year in Metrigy’s 2024 CCaaS Provider Ranking
NICE Ltd - American Depositary Shares each representing one Ordinary Share (NICE)
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Source: Business Wire
NICE earned the highest possible scores in market share, financial strength, product mix, and customer business success HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it has been named the undisputed leader in Metrigy’s CCaaS MetriRank 2024 report, out of the top 10 vendors ranked. NICE was also named the top leader last year in Metrigy’s inaugural CCaaS MetriRank 2023 report. In addition to earning the highest possible scores in market share, financial strength, and product mix, NICE received the highest possible score for customer business success including the highest scores for first contact resolution, at 65.6%, and the lowest agent attrition rate. Across the eight customer sentiment categories, NICE received two notably higher ratings relative to the other report leaders, for AI capabilities and value of the service.Read the full report here.Metrigy stated in the report, “CCaaS is the fastest-growing contact center platform option, delivering cost-ef
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News
- NICE Reports 24% Year-Over-Year Cloud Revenue Growth, Exceeding High End of Guidance for Both Total Revenue and EPSBusiness Wire
- NICE Ltd. (NASDAQ: NICE) had its price target raised by analysts at Citigroup Inc. from $330.00 to $334.00. They now have a "buy" rating on the stock.MarketBeat
- Is NICE Ltd. (NICE:Nasdaq) Overvalued? Or Is It Worth Buying Now?PR Newswire
- NICE Actimize Positioned as Category Leader in Chartis Research Communications Surveillance 2024 Vendor Landscape ReportBusiness Wire
- NICE Provides Webcast and Dial-in Details for its Third Quarter 2024 Results TeleconferenceBusiness Wire
NICE
Earnings
- 11/14/24 - Beat
NICE
Sec Filings
- 11/14/24 - Form 6-K
- 11/12/24 - Form SC
- 11/6/24 - Form 6-K
- NICE's page on the SEC website