Maxicare Greatly Improves the Patient Experience with NICE [Yahoo! Finance]
NICE Ltd - American Depositary Shares each representing one Ordinary Share (NICE)
Last nice ltd - american depositary shares each representing one ordinary share earnings: 2/13 05:35 am
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Source: Yahoo! Finance
that Maxicare, a leading HMO in the Philippines offering medical insurance and healthcare plans, has shown great improvements by fully leveraging NICE Workforce Management (WFM) to empower agents and provide exceptional CX. Working with several BPO partners, each with its own workforce management processes, Maxicare sought a solution that would remove the silos from disparate systems and bring more structure to contact center operations. This approach enables Maxicare to deliver a more seamless patient experience and higher quality care. Maxicare maximized the usage of WFM across all its BPO partners by restructuring business processes, governance, and change management best practices. With access to data-driven insights on interactions, Maxicare has found a great improvement in average handle time, a decrease in response time, and a reduction in the number of abandoned calls. Forecast accuracy improved by ten percent, reducing overscheduling and costs, and agents now have more insi
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News
- NICE Ltd. (NASDAQ: NICE) had its "hold" rating re-affirmed by analysts at Jefferies Financial Group Inc.. They now have a $200.00 price target on the stock, down previously from $215.00.MarketBeat
- Illinois' McHenry County State's Attorney's Office Embraces Digital Transformation with NICE Justice AI-Powered Evidence Management [Yahoo! Finance]Yahoo! Finance
- Illinois’ McHenry County State’s Attorney’s Office Embraces Digital Transformation with NICE Justice AI-Powered Evidence ManagementBusiness Wire
- Calcasieu Parish District Attorney's Office Selects NICE Justice to Safeguard and Streamline Digital Evidence Management [Yahoo! Finance]Yahoo! Finance
- Calcasieu Parish District Attorney’s Office Selects NICE Justice to Safeguard and Streamline Digital Evidence ManagementBusiness Wire
NICE
Earnings
- 11/14/24 - Beat
NICE
Sec Filings
- 12/16/24 - Form 144
- 12/12/24 - Form 144
- 12/9/24 - Form 144
- NICE's page on the SEC website