Dutch Railways Digitally Revolutionizes Transportation with NICE CXone
NICE Ltd - American Depositary Shares each representing one Ordinary Share (NICE)
Last nice ltd - american depositary shares each representing one ordinary share earnings: 2/13 05:35 am
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Source: Business Wire
Dutch Railways’ use of NICE CXone boosts agent and customer experiences HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its customer experience operations to the cloud with the industry-leading NICE CXone. Dutch Railways moved off multiple legacy incumbent vendors and selected the CXone Complete Suite and NICE Workforce Management to consolidate its operations with a leading platform vendor capable of digital and automation innovation.Dutch Railways sought a reliable solution to streamline disparate systems and increase operational efficiency, selecting CXone and WFM to improve agent efficiency, agent satisfaction, and enable a complete redesign around omnichannel and customer journeys. The railway operator has also noted a reduction in contact center costs, an increase in customer satisfaction, and an increase in agent satisfaction due to evenly distributed workl
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- NICE's page on the SEC website