NICE Drives Organizations to Effectively Manage Entire CX Workforce with New Back-Office Capabilities [Yahoo! Finance]
NICE Ltd - American Depositary Shares each representing one Ordinary Share (NICE)
Last nice ltd - american depositary shares each representing one ordinary share earnings: 2/13 05:35 am
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Source: Yahoo! Finance
HOBOKEN, N.J., May 30, 2024 BUSINESS WIRE NICE (Nasdaq: NICE) today announced the launch of new industry-leading WFM capabilities, enabling organizations to effortlessly manage their front and back office workstreams in the digital era. NICE's new Inventory Insights capability, coupled with TTI, merges omnichannel, contact center, and back office into a common planning interval, subsequently revealing cross-department efficiencies to drive improved bottom-line performance. This is the optimal way organizations can manage their CX workforce today, enabling organizations to easily handle the massive interaction complexity they continue to face across customer-facing and non-customer-facing interactions. According to DMG Consulting's 2024 Contact Center and AI Goals and Investment Priorities survey, using AI to improve CX, including to integrate contact center and back office operations, is a top three priority of business leaders. Back-office activities have a direct impact on overal
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News
- NICE Named a Leader In 2024 IDC MarketScape for Contact Center as a Service Report [Yahoo! Finance]Yahoo! Finance
- NICE Named a Leader In 2024 IDC MarketScape for Contact Center as a Service ReportBusiness Wire
- NICE's Inaugural International Happiness Index Finds 78% of People Think Leveraging AI In Customer Service Can Make Them Happier Consumers [Yahoo! Finance]Yahoo! Finance
- NICE’s Inaugural International Happiness Index Finds 78% of People Think Leveraging AI In Customer Service Can Make Them Happier ConsumersBusiness Wire
- NICE Ltd. (NASDAQ: NICE) had its price target lowered by analysts at Morgan Stanley from $290.00 to $240.00. They now have an "overweight" rating on the stock.MarketBeat
NICE
Earnings
- 5/16/24 - Beat
NICE
Sec Filings
- 6/10/24 - Form 6-K
- 6/6/24 - Form 6-K
- 5/29/24 - Form SD
- NICE's page on the SEC website