NICE Reports a Surge in Usage of Self-Service Scheduling to Accommodate Rapid Shift-Swap and Extra Hours Due to COVID-19
NICE Ltd - American Depositary Shares each representing one Ordinary Share (NICE)
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Source: Business Wire
NICE EEM cloud solution that enables scheduling flexibility recorded 400% increase in volume changes as contact centers move to work from home and in race to respond to consumer interaction surge HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it is seeing a significant uptake in agents adapting their contact center schedules in response to the recent outbreak of COVID-19. Agents were highly engaged in helping their contact centers rapidly meet the unprecedented change in demand by leveraging NICE’s Employee Engagement Manager (EEM) solution. NICE EEM provided agents with exceptional scheduling flexibility while simultaneously improving staffing levels and increasing productivity. As a result, organizations using NICE EEM are showing increases in average daily self-service schedule change rates as high as 193%, addressing the fluctuating staffing needs as employees move to remote working environments due to COVID-19. This trend is being seen across multiple
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NICE
Earnings
- 11/14/24 - Beat
NICE
Sec Filings
- 11/15/24 - Form 144
- 11/15/24 - Form 144
- 11/15/24 - Form 144
- NICE's page on the SEC website