Independent Research Firm Finds 80 Percent of Business Leaders Consider Robotic Process Automation Important to Improving Customer Service Excellence
NICE Ltd - American Depositary Shares each representing one Ordinary Share (NICE)
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Source: Business Wire
Robotic Process Automation exceeded respondents' expectations in improved data quality, compliance and productivity HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced insights from a new commissioned research study conducted by Forrester Consulting that shows the connection between improved customer service and Robotic Process Automation (RPA). The research findings indicated that 80 percent of business leaders surveyed felt RPA is important in making customer service teams more efficient. RPA is not only a key component of a broader digital transformation, but 88 percent of respondents also consider it a cost mitigation strategy, while 72 percent reported looking at RPA as an enabler of customer self-service in emerging channels. These findings testify to the strategic importance of embracing technologies, such as NICE Robotic Process Automation and NEVA (NICE Employee Virtual Attendant), that drive true and full digital transformations for enterprises while empow
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