Stripe's CEO has customers join manager meetings to share feedback — and Elon Musk says it's a 'good idea' [Business Insider]
Cloudflare, Inc. Class A (NET)
Last cloudflare, inc. class a earnings: 2/13 04:15 pm
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Source: Business Insider
Elon Musk gave the move his seal of approval on X, calling it a "good idea." Stripe CEO Patrick Collison has a direct way to get customer feedback: invite them to management meetings. Collison shared a post on X this week that Stripe invites one customer to join the first 30 minutes of its leadership meetings every other week, which are attended by around 40 of the company's top managers. The guest then shares "candid" feedback about their experience with the payments platform. The move may be unusual, but it received some support, including from Elon Musk, who replied on X the next day, "Good idea." Every other week, we have a customer join for the first 30 minutes of our management team meeting: they share their candid feedback, and ~40 leaders from across Stripe listen. Even though we already have a lot of customer feedback mechanisms, it somehow always spurs new thoughts… — Patrick Collison (@patrickc) April 8, 2025 Collison said the practice consistently generates "n
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