How customer service AI startup Neuron7 convinced Keith Block to invest [Yahoo! Finance]
NCR Atleos Corporation (NATL)
Company Research
Source: Yahoo! Finance
Neuron7 sits in one of the most promising areas for AI technology: customer service. But unlike the hoards of ChatGPT customer chatbot startups, or those doing natural language searches of manuals, Neuron7 is aimed at complex service and repair operations. Its customers, for instance, include ATM field repair company NCR Atleos, medical device maker Medtronic, and printer/imaging company Lexmark, the company says. "If you are one of the largest med device companies or high-tech companies, and you give us millions of work order cases, you give us 15,000 manuals, in four days, we will give you a smart resolution hub that says the last 100 times you saw this particular error, these were the seven steps taken," describes Neuron7 CEO Niken Patel (on the left in the photo above). Using open source language models like Llama and Mistral, Neuron7 consumes a company's product repair manuals, all of its support tickets, and other support records. It then predicts the likely cause of a prob
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NATL
News
- Clip Money Inc. Reports Third Quarter 2024 Results, Record Revenue Growth [Yahoo! Finance]Yahoo! Finance
- NCR Atleos Announces Participation in Upcoming Investor ConferencesBusiness Wire
- NatWest Group Modernises Self-Service Banking with NCR AtleosBusiness Wire
- Waitrose Extends Collaboration with NCR Atleos, Expanding Cash Access [Yahoo! Finance]Yahoo! Finance
- Waitrose Extends Collaboration with NCR Atleos, Expanding Cash AccessBusiness Wire
NATL
Earnings
- 11/12/24 - Beat
NATL
Sec Filings
- 10/2/24 - Form 4
- 10/2/24 - Form 4
- NATL's page on the SEC website